Tigo today opened a new customer care branch in Lindi that is expected to reduce inconveniences encountered by the residents who previously had limited direct access to the company’s customer services.
Present during the inauguration was Director of Lindi town Municipal, Kelvin Makonda, who commended Tigo for bringing its services closer to the people of the Lindi.
“Apart from only solving customer queries, I believe that this new shop will also act as a hub of many services which your customers of Lindi normally require from your company,” he said.
Makonda said that different communication services that are provided by Tigo ranging from calling, SMS, internet connectivity and money transfer services have been a catalyst in bringing about socio-economic progress in the country. “These services have sprouted positive results in the manner of doing business and improving the lives of thousands of Lindi residents and millions of Tanzanians as a whole,” he said.
On his part, Tigo Director for Coastal Zone Mr. Brian Kalokola said the new branch which is located at Makongoro Street near the main bus stand is expected to serve more than 150 customers daily providing a full range of Tigo services including Internet configuration, SIM card registration and swap, Tigo Pesa as well smartphone services.
“The shop is so convenient to customers because it brings our services closer to them. It is also centrally located making it easily accessible to customers from other surrounding districts and suburbs such as Nachingwea, Liwale, Kilwa, Ruangwa and Lindi rural,” he said.
The new Shop features a special ‘Experience Zone’ where customers get the opportunity to test different Tigo products such as mobile phones before they can buy them. “This enables our customers to get the feel of the product which enables them to purchase a product well matched their needs.”
The new Lindi branch brings to 41 the total number of such shops operated by the company in Tanzania. There are plans to open more shops in other parts of the country, according to Kalokola.